Refusionspolitik
What happens if your package never arrives?
If you selected FREE SHIPPING (Without Tracking), we provide Proof of Shipping but no tracking visibility. You are responsible for non-delivery under this option.
If your order does not arrive within 60 days and was shipped via FREE SHIPPING, we issue a full refund through tier 2 support.
For orders over $75, STANDARD SHIPPING (With Tracking) is strongly recommended to monitor delivery status.
What if you receive a faulty or wrong item?
If your item is faulty, incorrect, or you're dissatisfied, contact support@modifyt.com with the following:
Your order number
Proof of purchase
A video or photo of the issue (if applicable)
Your delivery address
Your phone number
We may require visual evidence to process a refund or replacement.
Defective items qualify for a full refund. Refunds exclude shipping and handling fees for non-defective items.
What if you simply changed your mind?
You may initiate a return within 45 days of receiving your order.
Returns must include your order number and reason for return.
Only items purchased directly from modifyt.com are eligible for return through Modifyt. Items bought from authorized retailers must be returned to those retailers.
Returned items must be unused, in original condition and packaging, and include all accessories, manuals, and documentation. We do not accept items with stains, folded cards, or broken seals or foiling.
If the returned item's condition is unacceptable upon arrival, we reserve the right to withhold refund or exchange.
Personalized products cannot be refunded or exchanged.
Non-returnable items also include: items ordered incorrectly by the customer, and items damaged through customer mishandling.
Returns without a receipt may be refused. Modifyt reserves the right to deny any return.
Once we receive your return, processing takes up to 14 business days. You will receive an email confirmation when processing is complete.
All refunds are credited to your original payment method. For credit or debit card payments, refunds are sent to the issuing bank within 14 business days of return receipt or cancellation request.
If your refund has not posted to your account, contact your card-issuing bank directly — timing depends on their processing policies.
What if you need to cancel or change your order?
Contact us as soon as possible before shipment to modify or cancel your order. Include your order number and the requested change.
A 30% cancellation fee applies to any cancellation after order placement — even immediately — due to merchant processor and credit card charges.
Orders already packed or shipped cannot be canceled.
What makes a return valid — and what stops it?
A valid return requires: timely initiation (within 45 days of receipt), proof of purchase, original condition and packaging, and eligibility (direct purchase from modifyt.com).
A return is stopped if: the item was purchased from a retailer, is personalized, was ordered incorrectly by the customer, is damaged through customer mishandling, lacks a receipt, or fails our condition review upon arrival.
- Check tracking status if available.
- Wait 60 days if using FREE SHIPPING and no delivery confirmation has been received.
- Email support@modifyt.com with your order number.